JOB TITLE: Personnel Officer- Application Support, Grade 8
Applications are invited from suitably qualified Gambians to fill the following vacant position available at the Ministry of Public Service, Administrative Reforms, Policy Coordination and Delivery, Banjul.
Job Purpose
The Personnel Officer – Application Support provides front-line technical support to HRMIS users across all MDAs. This position is responsible for help desk operations, user training, issue resolution, and liaison between end-users and the technical team.
JOB TITLE: Personnel Officer- Application Support, Grade 8
Number of Vacancies: (1 position)
QUALIFICATION AND EXPERIENCE:
Direct Entry:
Education: Bachelor’s degree in Computer Science, Information Technology, Human Resource Management, or related field. Diploma with relevant experience may be considered.
Experience: Minimum of 2-3 years of experience in user support, help desk operations, or application support roles. Experience with ERP or HRMIS systems is an advantage.
TECHNICAL SKILLS:
- Basic understanding of HRMIS/ERP systems
• Proficiency in computer applications (MS Office, email, browsers)
• Familiarity with help desk ticketing systems
• Knowledge of basic troubleshooting techniques
• Ability to conduct user training and create documentation
• Good understanding of HR processes and terminology
DUTIESAND RESPONSIBILITIES:
User Support and Help desk: Provide first-line technical support to HRMIS users via phone, email, and in-person; manage help desk ticketing system; resolve user issues and queries in a timely manner.
User Training: Conduct user training sessions on HRMIS functionality and features; develop training materials, user guides, and quick reference documents; provide refresher training as needed.
Issue Logging and Tracking: Document user issues, bugs, and enhancement requests in the ticketing system; track issue resolution progress; escalate complex issues to senior technical staff.
User On-boarding: Assist in on-boarding new HRMIS users; create user accounts; configure user access rights and permissions; provide orientation on system navigation and functionality.
System Testing: Participate in User Acceptance Testing (UAT); test new features and system updates; document test results and provide feedback to development team.
Documentation: Develop and maintain user documentation including user manuals, FAQs, troubleshooting guides, and training materials; keep documentation updated with system changes.
Feedback Collection: Gather user feedback on system functionality, usability, and performance; compile feedback reports for management and development team; identify opportunities for system improvement.
Data Entry Support: Assist users with data entry tasks; provide guidance on data entry standards and validation rules; ensure data quality and accuracy.
Reporting: Generate reports on user support activities, common issues, and system usage statistics; provide regular updates to supervisors.
Liaison Role: Serve as liaison between end-users and technical team; communicate user needs and challenges; facilitate communication and coordination.
COMPETENCES:
- Excellent customer service skills
• Strong communication and interpersonal skills
• Patience and empathy when dealing with users
• Problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Good organizational and time management skills
• Team player with positive attitude
• Willingness to learn and adapt
SALARY
The salary attached to the position is Grade 8, of the Government Integrated New Pay Scale, i.e. D 101,892.00 (One hundred and one thousand, eight hundred and ninety-two dalasi) per annum.
APPLICATION FORMAT
Giving that the Public Service Commission no longer accepts paper base applications, applicants should complete form (16B) available on the PSC E- Recruitment portal: https://portal.pscgov.gm
CLOSING DATE
Completed applications together with copies of certificates and other relevant documents should be uploaded ONLINE no later than 15th May, 2026 before 11:59 GMT