TELLER

JOB DESCRIPTION

A. JOB IDENTIFICATION
Job Title: Teller
Unit: Retail Operations
Group : IT & Operations
B. ORGANISATIONAL RELATIONSHIPS

Directly Reports to: Branch Service Head

C. JOB SUMMARY
 Provide efficient and courteous teller services to customers.
D. SPECIFIC DUTIES & RESPONSIBILITES

1. Regular/Routine
    Ensure documentation in deposit and withdrawal instruments are complete and
   accurate.
    Ensure validity of all instruments used in conducting transactions.
    Receive all cheques of any amount; provide timely and courteous cashier service to
   all customers.
    Obtain appropriate approvals from Branch Service Head, or appropriate approval
   authority for amounts beyond own limit.
    Monitor cash-in-till balance and request for funds as required.
    Monitor adequacy of cash-in-till balance while ensuring exposure is within approved
   insurance limit.
    Special products delivery
    Administer telegraphic funds transfer services.
    End of day balancing and reconciliation of accounts
    Process and raise entry to credit customer salary account with monthly salary.
    Perform other duties as assigned by Branch Service Head
2. Periodic Responsibilities
3. Special and other Duties
    Any other task assigned by Head, Branch Services
   E. MACHINES & OTHER EQUIPMENT USED
    Personal Computer and telephone
   F. WORK GUIDE & REFERENCES
    Total Bank’s SOPs
    Credit Policy Guide
    Staff Handbook
    Regulatory bodies guidelines, directives

 AML

G. SPECIFICATIONS
Minimum Education: A minimum of five (5) credits, including English and
Mathematics in WASSCE, and a Diploma certificate from a reputable institution
Formal Training: Banking Law/Regulation
Minimum Experience: No experience required.
Required Knowledge, Skills & Abilities:
 Good understanding of banking
operations (Domestic &
International Operations)
 Good accounting knowledge
 Good Customer service/ relationship
management skills
 Good transaction processing &
documentation
 Good communication (oral & written)